Welcome to this edition of the Executive Housekeeper.
Many of you will know Donna Musarella in her role as the PEHN president, it’s great to have her writing for us. In her first article for us she talks about housekeeping productivity and asks a simple though maybe controversial question “Have we pushed it too far?”
Talking productivity, in any industry every good manager wants to get the best out of their workers, Liz Lycette talks about the incentive programme they have set up at JW Marriott Hotel Macau to drive quality, improve morale and increase teamwork.
Unfortunately, sexual misconduct is something many people in the hospitality industry have to put up with on a regular basis. I find the figures staggering in this day and age, in the article by Christa Ludlow from Weir Consulting we learn of some personal experiences and where to get further information regarding Sexual Harassment and Anti- Discrimination with the workplace.
This issue includes different profiles on successful people and companies servicing many of our best hotels. Thank you to Libby Sharp for her story on Christian Espino and Tom for his interview with Peter Weingartner from Swisstrade.
Over 10 years ago we asked Col Nation his tips on carpet maintenance, in this updated article, you will see that the same rules still apply when looking to buy a good commercial quality vacuum cleaner.
We would like to thank Murray Mcdonald, of Duplex Cleaning, who is very passionate about showing everyone the latest technologies available in cleaning. In this issue he talks about how automation and robots are making their way into the industry.
There is much more inside this issue from a range of outstanding contributors. Thank you to everyone whom supplied articles and ideas for this issue of Executive Housekeeper. Please remember we are available in both hard and digital copy. If you would like to receive the Journal in an additional or different format please let us know by simply sending an email to admin@adbourne.com
Regards,
Neil Muir
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